Refund policy
Easy gifting, that’s our mission. Most of our purchases are intended to be given as gifts which makes getting it right first time even more important.
Our non-consumable items include a 30-day return policy, which means you have 30 days after receiving your item to request a return. Houseplants have their own return policy (view houseplant return policy below)
Items That Can't Be Returned
Some products are non-returnable, such as the following:
- Perishables (including tea, seasoning, food/drink mixes)
- Products that may pose potential health and safety risks once sold
- Products with shipping restrictions
- Customized products made specifically for the recipient
- Gift Cards
- Items listed as "Final Sale" are non-returnable and non-refundable.
In the event that a non-returnable/Final Sale item arrives damaged, defective, or materially different from what was ordered, please Contact Us
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, please Contact Us.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always Contact Us for any return question.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we have approved your return, please Contact Us.
Houseplant Replacement/Refund Policy
We ensure all plants will arrive in healthy condition if ordered properly. Please note the following:
During cold months, we will add a heat pack to orders destined for cold locations. Orders that are damaged from the cold, not due to transit, such as left on a porch or in uninsulated mail box for days will not be issued a replacement or refund.
Plants that were damaged in shipment not related to cold or heat exposure qualify for either a refund or replacement.
Refund or Replacement
For Orders with All Items Damaged: If every item in the order is damaged, we will issue a full credit/refund, covering all costs, including shipping, labor, and packaging.
For Multiple-Item Orders with Partial Issues: If only one item is damaged in a multiple-item order, we will refund the cost of the damaged item only. Shipping, labor, and packaging costs will not be refunded in such cases.
For Single-Item Orders: If the order consists of a single item and it is damaged, we will provide a full credit/refund, including shipping, labor, and packaging costs.